• Builds tailored packages
  • Checks live availability
  • Sells within your pricing rules
  • Handles bookings end to end
  • Hands over on your terms
  • Web, WhatsApp, email and phone

Nobody’s there when they’re ready

Generic chatbots annoy customers

Low-intent enquiries fill your reps’ inboxes

Slow replies lose the sale

Lead Response Management Study, 2007 ↗

You pay for traffic that doesn’t convert

Your sales team is stretched

See how it works

Sees the options they’re comparing and helps them choose the right stay.

ATraveller’s screenAlex · Your websiteTraveller
Villa & Co.Corfu · 2 guests · June
WATERFRONT OR HILLSIDE?

A little closer
to the quiet life.

Your week in Corfu

Comparing Kalami Bay and Agios House
Boats in a quiet Corfu bayKalami Bay£3,850 / 7 nights
A secluded holiday cabinAgios House£3,735 / 7 nights
AlongsideYour AI concierge
AlongsideAI concierge
AlexTraveller
AlongsideAI concierge
AlexTraveller
AlongsideAI concierge
✦Concierge overviewAlongside · Example activityAI concierge
Concierge is helping
25
Travellers being helped
9
Active enquiries

Traveller intent

Low
12
Medium
8
High
5
Illustrative figures

Illustrative experience · example inventory

Website concierge

Understands what they want.
Finds a way to win the booking.

Reads buying signals, builds the right package and takes the booking through. Your availability, your pricing, your commercial rules.

  • Reads every visit

    Connects what visitors view, compare and filter to infer what matters to them and what might be holding them back.

  • Finds the right offer

    Finds an alternative that keeps what matters. Adjusts the package or adds a perk, within your commercial rules.

  • Builds the package. Takes the booking.

    Checks live availability, assembles accommodation, flights and extras, then handles the booking through to completion.

  • Brings your team in on your terms

    Choose handovers by value, group size, package or buying intent. Your reps get the full context; the concierge keeps selling to everyone else.

How it works

One size fits all doesn't work.

We connect your availability and pricing, build around your commercial rules and agree when your team steps in.

  1. 1

    We learn your business

  2. 2

    We build your concierge

  3. 3

    It goes live alongside your team

  4. 4

    It gets sharper every week

  5. 5

    Sounds like your best rep

Every visit, every conversation,
every AI agent. All in one place.

Overview ⌄Example workspace

Your month at a glance

How customers moved from a visit to a booking.

1–31 Oct ⌄
Visitors engaged38%+6%
Packages built318+21%
Bookings influenced212+18%
Customer activityEngaged visitors
4002000
1 Oct8 Oct15 Oct22 Oct31 Oct
ChannelsConversationsAnswered
Website11,20396%
WhatsApp1,51094%
Email82991%
Phone5689%

Illustrative product view · example data

We are built to sell, not just answer questions.

This is not a chatbot.

How Alongside compares with chatbots and support AI
FeatureLive chat and chatbotsSupport AI (e.g. Intercom Fin)Alongside
Built toAnswer FAQsResolve support tickets Sell trips
Starts the conversationPop-up on a timerWhen asked When the visit signals intent
Knows the visitorNoCustomer data, if connected Session, path, source, interests
Knows your commercial rulesNoHelp-centre content Pricing, availability, upgrades, handover
Sounds likeA scriptPolite, generic Your best rep
ChannelsWebsiteWebsite, email, messaging Website, WhatsApp, email, phone
SetupTemplateSelf-serve Built for you
AlongsideTap a row to compare
Built toSell trips
Live chat & chatbots
Answer FAQs
Support AI
Resolve support tickets
Starts the conversationWhen the visit signals intent
Live chat & chatbots
Pop-up on a timer
Support AI
When asked
Knows the visitorSession, path, source, interests
Live chat & chatbots
No
Support AI
Customer data, if connected
Knows your commercial rulesPricing, availability, upgrades, handover
Live chat & chatbots
No
Support AI
Help-centre content
Sounds likeYour best rep
Live chat & chatbots
A script
Support AI
Polite, generic
ChannelsWebsite, WhatsApp, email, phone
Live chat & chatbots
Website
Support AI
Website, email, messaging
SetupBuilt for you
Live chat & chatbots
Template
Support AI
Self-serve

Why we're building Alongside

Built by people who know why AI deployments fail, and why AI bots can't sell to humans.

Zain ParvezUniversity of OxfordAppear Here
Co-founder & CEO

Zain Parvez

Travel is personal. Selling it should feel that way.

Zain grew up with both parents working in travel. Later, while working on a project to automate enquiries on a marketplace, he saw where AI vendors fell short: their systems could answer questions, but struggled to help people buy.

He wanted to fix that gap. His background spans the University of Oxford, Appear Here and Entrepreneurs First. At Alongside, he brings that commercial experience to building AI that understands the customer, knows when to bring in a person, and helps a sale move forward.

Leads sales, partnerships and customer discovery.

LinkedIn

AI is here. How will you adapt?

Your next customer won’t be a person. Travellers now ask AI where to go, not Google, and personal agents will soon compare, plan and book on their behalf.

Most travel sites were built for people, not machines. If an agent can't read your website or book with you, it books with someone else. We make you readable, bookable and ready to sell to agents.

AI is replacing search
AI will book for them
AI can't read your site
AI can't book with you